Shipping policy
Shipping Policy
At SYREN LONDON, we are committed to providing reliable and transparent shipping for every order.
Please review the information below regarding processing times, delivery estimates, and shipping conditions.
1. Order Processing
Orders are typically processed within 1–3 business days.
Please note:
- Orders placed on weekends or holidays may require additional processing time;
- Processing times may increase during peak periods, promotions, or high-demand seasons.
Once your order has been processed, you will receive a shipping confirmation email with tracking information where available.
2. Estimated Delivery Times
Estimated delivery times are:
- United Kingdom: 8–12 business days
- International Orders: Delivery times may vary depending on destination country and local courier services.
Please note that delivery estimates are not guaranteed and may be affected by:
- customs processing;
- courier delays;
- weather conditions;
- public holidays;
- high shipping volumes.
3. Shipping Costs
We offer free shipping on all orders.
No minimum purchase amount is required.
4. Tracking Information
Once your order has been dispatched, tracking information will be sent to your email address where available.
Please allow time for tracking updates to appear after shipment confirmation.
5. Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, or other fees determined by the destination country.
These charges are the responsibility of the customer.
SYREN LONDON is not responsible for delays caused by customs clearance procedures.
6. Incorrect Shipping Information
Customers are responsible for ensuring that all shipping information provided at checkout is accurate.
We are not responsible for orders shipped to incorrectly entered addresses.
If you notice an error in your shipping details, please contact us as soon as possible at:
7. Lost, Delayed, or Stolen Packages
Once an order has been shipped, delivery responsibility transfers to the courier service.
SYREN LONDON is not responsible for:
- shipping delays caused by courier companies;
- lost or stolen packages marked as delivered;
- delays caused by customs or external circumstances beyond our control.
If you experience an issue with your delivery, please contact us and we will do our best to assist you.
8. Order Changes & Cancellations
Orders are processed quickly after payment confirmation.
Because of this, modifications or cancellations may not always be possible once processing has started.
If you need assistance, please contact us immediately after placing your order.
9. Contact Information
For any shipping-related questions, please contact us:
Email: support@syrenlondon.com