Return Policy

Last updated: May 20, 2026

At SYREN LONDON, we aim to provide a transparent and smooth shopping experience for all customers. Please read our Refund & Return Policy carefully before making a purchase.

1. Return Period

We accept returns within 30 days after delivery of your order.

Unfortunately, we are unable to process returns or refunds after this period.

2. Return Eligibility Conditions

To qualify for a return, all of the following conditions must be met:

2.1 Product Condition

Returned items must:

  • Be in their original condition;
  • Show no excessive signs of use;
  • Include all original packaging, tags, accessories, and components.

2.2 Hygiene Products

Items related to hygiene or personal use must be returned clean and unused where applicable.

2.3 Damaged or Defective Items

Any damage or defect must be reported immediately after delivery.

2.4 Right to Refuse Returns

We reserve the right to refuse returns if:

  • the item has been used improperly;
  • the product is damaged due to customer misuse;
  • original packaging or components are missing;
  • the return does not meet the conditions outlined in this policy.

3. How to Request a Return

To start a return request, please contact us at:

info@shopname.nl

Subject line:
Return Request

Your email must include:

  • Order number;
  • Full name;
  • Shipping address;
  • Reason for return;
  • Photos of the product (if damaged or defective).

4. Return Approval Process

Once your request is reviewed, our support team will provide:

  • Return confirmation;
  • Detailed return instructions;
  • The correct return address.

⚠️ Please do not send any items back without prior approval from our support team.

5. Return Shipping Costs

5.1 Customer Responsibility

Customers are responsible for all return shipping costs.

5.2 International Return Center

Returns are processed through our international logistics center.

5.3 Recommended Shipping Method

We strongly recommend using a tracked shipping service, as we are not responsible for lost or missing return parcels.

6. Inspection & Processing

Once the returned item is received:

  1. The product will be inspected;
  2. Eligibility requirements will be verified;
  3. The return will either be approved or rejected.

Approved returns are usually processed within 7 business days after receiving the returned item.

7. Refunds

7.1 Refund Processing Time

Approved refunds are processed within 14 business days after approval.

7.2 Refund Method

Refunds will be issued to the original payment method used for the purchase.

7.3 What Is Refundable

Refunds include:

  • The value of approved returned products.

Refunds do not include:

  • Original shipping fees;
  • Return shipping costs;
  • Additional premium shipping charges;
  • Damage caused by improper use.

8. Right of Withdrawal (EU Customers)

Under applicable consumer protection laws, customers within the European Union have the right to withdraw from their purchase within 14 days after delivery, without providing any reason.

To exercise this right, please contact us via email.

Customers must return the products within 14 days after notifying us of their withdrawal request.

9. Orders in Processing or Transit

Orders are processed automatically after payment confirmation.

For this reason:

  • cancellations after processing may not be possible;
  • if the order has already been shipped, customers must wait for delivery and then request a return.

10. Non-Returnable Items

We do not accept returns for:

  • Personalized or custom-made products;
  • Used hygiene or intimate items;
  • Products damaged through misuse;
  • Incomplete returns;
  • Final sale items where stated.

11. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Your request must include:

  • A description of the issue;
  • Clear photos showing the problem.

12. Contact Information

For any questions regarding returns or refunds, please contact us:

Email: (MUDAR EMAIL)